Privacy Policy
Last updated: July 2026
Introduction
ailouis ("we", "us") values your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit the ailouis brand showcase site, and describes the rights available to you. Please read this policy carefully before using the Site.
1. Information We Collect
- Access logs: IP address, device type, OS, browser version, timestamp, referrer, navigation path — used for analytics and troubleshooting.
- Cookies & local storage: used to remember your language preference and session state. No sensitive personal data is collected via cookies.
- Information you provide: e.g. email address in the subscribe form, or messages sent through customer service — used for subscriptions and support.
We do not collect payment, identity or bank details on this Site. Purchases occur on our official Tmall store, subject to Alibaba Group's privacy policies.
2. How We Use Information
- To operate, maintain and improve the Site;
- To respond to inquiries, after-sales requests and feedback;
- To send subscribed newsletters and marketing information (opt-out anytime);
- For analytics, performance monitoring and security;
- To comply with legal requirements or lawful requests from authorities.
3. Sharing & Disclosure
We do not share your personal information with third parties except:
- with your explicit consent;
- with service providers (CDN, cloud hosting, email delivery) under strict data protection agreements;
- as required by law, legal process or government authority.
4. Data Security
We adopt industry-standard technical and organizational measures — HTTPS transport encryption, access controls, audit logging. No system is 100% secure; residual risk remains an inherent property of the internet.
5. Minors
The Site is intended for adults. Users under 14 should use the Site under parental or guardian supervision, and the guardian should read this policy on their behalf.
6. Your Rights
Subject to the Personal Information Protection Law of the People's Republic of China and other applicable laws, you have the right to:
- access and copy your personal information;
- correct or complete inaccurate or incomplete data;
- request deletion of your data;
- withdraw consent (without affecting processing already performed);
- lodge complaints with the competent authority.
Submit requests via the flagship-store customer service. We respond within 15 business days.
7. Cookie Controls
Most browsers let you control cookies. Disabling cookies may affect functionality such as remembering your language preference.
8. Changes
We may update this policy from time to time. Material changes will be announced prominently on the Site. Continued use after changes constitutes acceptance.
9. Contact
Questions or complaints? Please contact us via the flagship store's customer service.